How do I return a product?
Custom-made or personalized products are not eligible for return, except in cases of non-conformity with the original order. Upon notification, Studio Segatti reserves the right to evaluate the product and offer a solution, which may include exchange or repair.
How do I cancel my purchase?
Since our products are made to order or customized, cancellation is not permitted after production has begun. If cancellation occurs after 24 hours, a fee of up to 60% of the item's value will be charged to cover production costs already incurred.
